• Michael Bolt

Benefits of Our Telephone Answering Service

Here at Need More Time we have a history of offering an unrivalled level of service to our large list of very satisfied customers. As you probably already know we offer a great range of different services from dispatch and fulfillment to virtual PA and telephone answering services. In this blog post we’re going to look at some of the many benefits to your business from using our telephone answering service.

Professional Operators All of our telephone operators are experienced and highly professional. They share our desire to ensure all of your customers are greeted and spoken to in a friendly helpful way. We know that keeping your customers happy is the best way for us to achieve success.

We have a choice of telephone answering services to meet your needs from basic message taking to having a named small team who really know your business.

Cost Effectiveness Outsourcing your telephone answering efforts can be a very wise financial decision for a number of reasons. First and foremost you’ll only be paying for phone time and not for someone to sit and wait for the phone to ring. This can be particularly useful if you run a small business where you might receive only a few calls per day.

We can receive multiple calls (no engaged tones) for you at the same time. This normally would only be possible if you employ a number of people to answer the phone.

You will also save on the cost associated with hiring a permanent member of staff. Fees paid to recruitment agents and the cost of all the equipment needed for your new employee quickly mount up and our solution allows you to avoid them altogether.

You won’t have to worry about bringing in cover for staff holidays and sick days. If any member of our staff has to have a day off we have someone else ready and waiting to take your phone calls. In addition to this you won’t have to pay tax or national insurance for your telephone answering personnel, everything is covered by the cost of the service.

Scalability If you hire traditional employees you need to go to the trouble of recruiting and making room for them in your business every time you want to expand. Our telephone operators are here ready to go so if you want to add more call taking capacity it’s quick, simple and trouble free.

Fast Message Delivery There are certain to be times when a caller needs to leave a message for you. These messages will be delivered to you by your chosen method, sms or email, as soon as the caller has hung up. Alternatively we can even transfer live calls through to you to deal with there and then. If you have different requirements on different days or in certain circumstances you can let us know how you want to handle these sorts of calls.

If you think your business could benefit from our services you can read more about it on the telephone answering service page of our website or feel free to give us a call to discuss what we can do for you.