• Need More Time

BT Telephone Short Codes including Divert Codes


Introduction


A short overview of commonly used BT short codes for managing your calls. Including divert, ring back, call waiting etc.


BT Divert is frequently used by our customer to divert calls they wish to be answered by us. For example, in situations where the call rings for 15 seconds and it is not answered the call diverts to Need More Time.


Prerequisites

A phone line with BT and a touch tone phone.


Information

Call Diversion

Divert your calls to another number when your away from your phone.


Diverting your calls * code * phone number to diver to #

Checking your diversions * # code #

Switching off # code #


Where code above is replaced by the codes shown.


21divert all calls

61divert calls you don't answer within 15 seconds

67divert calls when your phone is engaged


Call Waiting

Tells you when other calls are trying to get through.


Note: You will hear a beep when someone is trying to call when you are on the phone.


Switching on * 43 #

Speaking to your 2nd caller Recall

Returning to your 1st caller Recall

Checking that it's on * # 43 #

Switching off # 43 #


Ring Back

Calls to let you know when an engaged number becomes free.


Note: Ring back will try up to a maximum of 45 minutes.


Setting up Press 5 on hearing an engaged tone and wait for confirmation.

Answering a Ring Back Pick up handset when you hear special ring

Checking * # 37 #

Cancelling # 37 #


1471

Tells you the last number that called you.


Finding out the number 1471

Calling the number back 3


Call Barring

You can bar certain types of calls from being made from your phone or bar incoming calls.


Barring all calls to your phone

Barring * 261 *

Cancelling # 261 #

Checking * # 261 #


Barring calls from your phone

Barring * 34 code *

Cancelling # 34 code * PIN #

Checking * # 34 #


Where code above is replaced by the codes shown.


1 Bar almost all calls including BT Answer 1571 and Call minder

2 Bar national and international calls and calls to mobiles

3 Bar international calls

4 Bar all operator calls, BT Text and BT Text Direct

5 Bar calls to number with a * or # in them. (Includes some calling features, but allows you to cancel this option)

7 Bar calls to premium rate numbers


Calls that are NEVER barred.


999 Emergency services

112 Emergency services

150 BT residental customer services

151 BT residental fault reporting

152 BT business customer services

154 BT business fault reporting

144 BT Chargecard

0800 Free numbers

0500 Free numbers


Further Information

For further information please visit the BT website or the BT Products & Services website