Order handling: We have a long and established history of handling inbound calls and due to the detailed nature of our services this includes taking orders by phone but can also incorporate email orders too. Your Virtual PA team will be trained to a high standard on your services or products, so the caller is not made aware they are calling a third party, helping to create a seamless solution for you and your business. Depending on your requirements and infrastructure, we can either take payments at the point of order using your website or merchant account, or simply capture the information for the order to be relayed to you. If coupled with our despatch and order fulfilment service, the ordered items will be despatched on the same day from our premises. Our aim is to provide a seamless solution for any business.
Diary Management: Regardless of the system you use, our in-house technical teams can make the transition to us seamless and painless. Our Virtual PAs have extensive experience working with a variety of calendar systems and businesses where appointment scheduling is essential for the flow of business and revenue.
Client and supplier communications: Being able to delegate client and supplier (phone or email) communications to a Virtual PA who knows your business can provide extra resources at crucial times. This reliability means you may simply be able to enjoy taking the afternoon off or be confident that when you're in meetings you are being supported by someone you can trust.
Preparing and sending quotes/invoices/letters via email or post: For any business owner, making time to fulfil essential daily activities such as generating quotes or issuing invoices can be difficult. It's an important aspect for all businesses but often one which takes time and commitment to focus on, with delays to these tasks having a very real negative impact on the business. Your Virtual PA, however, loves these tasks and will happily take them on for you. This way invoices are issued promptly and naturally and will have a better lead time for payment.
Customer service/sales processing: Regardless of how well you have planned your service, there will always be scenarios where a friendly voice on the end of the phone is required to entice or placate prospective clients or existing customers. Unless you have a staffed office or run a call centre it's unlikely you will be able to handle every call you receive. In many cases most customer service calls are quick and simple to deal with and don't require the attention of the business owner. We have teams who do this every day and are well trained to assist with a range of enquiries. They are also capable of using sales CRM systems such as Salesforce, so the client communications can be logged immediately to maintain good communication history records. Using your own web-based systems or simple excel spreadsheets we can tailor a solution that meets your needs and budget.
Payment Chasing: A task we all hate - its time consuming, often frustrating and can be awkward if you're chasing your client. Our teams have a very successful track record of providing results for your payments. Don't waste your time chasing payment for work you have already done; your Virtual PA will be pleased to be of assistance. We can even bank the payment for you if received by cheque* (Requires Mail forwarding service).
Research Tasks: You may want to gain direct knowledge about prospective markets, gain contact details for a planned marketing campaign or simply want to find a suitable venue for an event you plan to hold. Your Virtual PA can do the leg work for you and prepare the information in an easy-to-read document ready for you when you need it.
Arranging Travel and Accommodation: Booking flights or hotels is easy but still a drain on your time, especially if you have a more demanding schedule. Our trusted Virtual PA’s will confirm your requirements and preferences and get to work to ensure your trip is painless and stress free.
Data entry and record updating i.e. spreadsheets: Every business has the need to store and record data relevant to their clients, products or services. As you know, it is not the most exciting part of anyone's business. Why not let our Virtual PA's manage your daily administration while you prioritise your time for more enjoyable tasks.
If the above points have made you think about your business and you would like to learn more about Need More Time's extensive experience of serving businesses and business owners like you, please get in touch.
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