GP, Dermatology, Women’s Health/ Obs & Gynae & Fertility, Gastroenterology, Cardiology, Dentistry & Orthodontics, Neurology, Podiatry, Psychiatry & Psychology, Urology, Oncology, Physiotherapy and Speech & Language Therapy.

At Need More Time we come into contact with a large amount of private and personal data. This data is handled in the same way as if we were sitting in your practice – without the exposure of clients sitting in the waiting room or standing at reception. Information collected either by phone or via email is inputted straight into your patient management software. Passwords and other methods to gain access to these systems are held on our secure internal systems with stringent management processes.

You will be assigned with a named contact as your PA. You will also be supported by a further group of assistants – normally 3-4 colleagues who are equally knowledgeable about your practice and will know how to support you. This model means you can be confident that multiple calls can be handled with equal attention and there will always be support during times of holidays and sickness, providing uninterrupted service levels.

We ask that you treat your Medical Virtual PA in the same way you would an employed office-based PA.

We have many years of experience in this area and have created an efficient process to ensure the set up of your new service is as swift and efficient as possible. We have found that 5 working days allows for a good handover and set up of your new service.

During the set-up process we can assign you with one of our own technical team members to assist you with any requirements you may have. This could be to set up an email address for your team or the practice management program you use. It’s all part of our set up charge and process. After all we want your service to work as effectively as possible.

We have a vested interest in your practice operating well. Due to the way our services are charged we are equally driven to deliver our services on your behalf with efficiency and punctuality. This is why we have developed an enviable reputation for customer service both to our clients and their clients.

We have a good working knowledge of several main systems used already, such as DGL, Semble (Heydoc), Cliniko, Powerdiary, Practice Pal and more. We are happy to use any cloud based systems you may have and will try to find a suitable solution for any computer based programs.

Yes, we appreciate that sometimes having an in house team is required to meet and greet patients. We have experience working as a front line service as well as a back up to in house teams – to cover busy periods, lunches, holidays or sickness. A number of our clients have Harley Street clinics which results in our PA’s communicating with the admin teams within the clinics to great effect.

DGL, Cliniko, Semble (HeyDoc), PracticePal, Medbase, WriteUpp, PowerDiary & Ultragender. However, if there is a PMS that the Client already uses, we can adapt and learn new systems. Most PMS have tutorial videos that we can use for guidance if needed, but as a whole the systems are very similar and easy to use.

Yes. Most of our Consultant’s work along side various insurance companies so we are very well versed in handling all aspects of billing for a practice.

We can absolutely make this work and we would suggest setting up a call/ meeting to come up with a clear plan for the day-to-day tasks for each PA/ team.

Yes. We have experience with booking in surgeries or procedures for consultants as well as communicating with other hospitals or practices to manage the bookings of procedures professionally.

Yes. The team are very capable of handling transcriptions and we are familiar with a variety of medical terms.

Yes. Many of our Doctors use Doctify, Google reviews or other survey type systems that enable us to provide a link to the patients to leave their feedback.

Yes. As long as you have set yourself up with a system such as Paypal, Stripe, Medserv etc. we are able to confidentially take payments over the phone. Security/ GDPR is also taken very seriously and we have a built in ‘privacy mode’ to our call system to enable us to securely take card details over the phone.

Yes. As long as we have the process for how you handle your prescriptions, we can handle these. We also have experience of with working with pharmaceutical concierge services.

Yes. We have worked with several medicolegal practices and understand the pressures of court dates/ deadlines and strive to be as efficient as possible with these time sensitive matters.

As long as we know the process for handling certain matters, there is no reason why the team cannot confidently get up to speed with the running of the practice. We will then dedicate our time to getting the clinic back up and running to a great standard, but it is important we set a realistic target date.

Yes. Our offices can be used as your mail handling address. We can scan and action any patient related post matters for you as part of the management of your practice.