Virtual PA Frequently Asked Questions
What’s special about Need More Time’s Virtual Assistant service?
You will be provided with a named contact supported by a small team who are all equally knowledgeable about your business and how to best support you. This could be phone based support or administration. We also do not use scripted software which means that the service you receive and that of your callers and customers is as natural as delivered by your own in house team of employees.
Can my team of Assistants manage and control my diary?
Yes, you can use our own online diary system or we can work with a number of external diaries if you already have one in place.
I only need support for administration do you have a separate package or service to accommodate this?
It depends if you are looking for a one off task or a service which will offer ongoing support but is just administration based support. We appreciate that all small businesses needs are different and this is why we can offer a range of services and options designed to be flexible to meet this type of need.
What if I want to use the service only to support me or my team when work volumes require additional support?
No problem, how you use the service is up to you. The service is designed to be used as much or as little as you need it. We have many clients who use the service daily but we equally have clients who only call on their team when needed.
I have documents that I use on a regular basis which I would like to share with my team for them to update, how would this work?
We have created an online file share which enables you and your team to use and update documents whilst keeping them in an easily accessible location for all to use.
This is my first time using an outsourced support service. I am not sure I am prepared enough?
Very few clients who start using the service have detailed information about their business and the support they need. This is all part of the service we provide. Your assistant will take time to understand your needs and business. This information will then be transferred into a manual which will be continually updated for you. This also supports us should the need arise to carry out internal training or disaster recovery.
How long will this service take to set up so it’s ready to be used?
Due to the amount of information that we will likely gain from you about your business we normally ask for a minimum of at least 5 working days. During this time we arrange times for you to speak with your new assistant so they can get to know you and your business. We can also arrange for you to meet with your assistant at our offices if preferable. It’s all part of the service.
If there is a requirement to get a service up and running in a very short timeframe allowances can be made for this. For further information please contact us regarding our Virtual PA services.