Virtual Medical PA, What Can We Do?

• Telephone answering and bookings.
• Email management.
• Client enquiry handling.
• Client appointment scheduling (inc re-scheduling if required).
• Outbound calls for referral appointments, procedure bookings and theatre bookings.
• Liaising with GP's.
• Medico legal secretarial services.
• Sending correspondence for patients and GP's.
• Communicating with insurance companies confirming procedure codes and fee schedules.
• Liaising with different hospitals and private practices.
• Completing imaging, procedure requests and operation booking forms.
• Organising recalls.
• Updating clinic notes.
• Outbound calls for additional medical consultant arrangements.
• Transcription service.
• Payment chasing.
• Data entry and, record updating.
• Use of external systems such as DGL. Currently trained and using 8 different medical systems.

We are delighted with the service you have provided.

Service is superb. Considering their lack of knowledge of the technical side of my business, your people are doing an incredible job. Please pass on my thanks to your team for a super job, and you can also let them know that my customers are impressed with my new members of staff!

Absolutely brilliant service! Very impressed! Will certainly recommend you! It is great to see you guys proving customers can come first.