Virtual Medical PA, What Can We Do?

• Telephone answering and bookings.
• Email management.
• Client enquiry handling.
• Client appointment scheduling (inc re-scheduling if required).
• Outbound calls for referral appointments, procedure bookings and theatre bookings.
• Liaising with GP's.
• Medico legal secretarial services.
• Sending correspondence for patients and GP's.
• Communicating with insurance companies confirming procedure codes and fee schedules.
• Liaising with different hospitals and private practices.
• Completing imaging, procedure requests and operation booking forms.
• Organising recalls.
• Updating clinic notes.
• Outbound calls for additional medical consultant arrangements.
• Transcription service.
• Payment chasing.
• Data entry and, record updating.
• Use of external systems such as DGL. Currently trained and using 8 different medical systems.

Dr Alex Redhead owner of Portland Place practice and 2007 Private Dentistry most innovative practice award winner has been a long standing client of Need More Time. Our partnership with Dr Redhead has helped the practice manage a high level of administrative work and customer service duties, while presenting an impression of a fully staffed and trained on site team.

I ran a mini survey of our clients and the one thing the managers said got the most praise was how the calls all get answered and dealt with, so thanks again for that.

Just wanted to say thanks, you and your staff have done a great job for us this week. The system has worked well and just how we intended. In this day and age people only seem to receive feedback when things go wrong, so I feel it was only right I passed on my comments at what a great job your team are doing.