Virtual Medical PA, What Can We Do?

• Telephone answering and bookings.
• Email management.
• Client enquiry handling.
• Client appointment scheduling (inc re-scheduling if required).
• Outbound calls for referral appointments, procedure bookings and theatre bookings.
• Liaising with GP's.
• Medico legal secretarial services.
• Sending correspondence for patients and GP's.
• Communicating with insurance companies confirming procedure codes and fee schedules.
• Liaising with different hospitals and private practices.
• Completing imaging, procedure requests and operation booking forms.
• Organising recalls.
• Updating clinic notes.
• Outbound calls for additional medical consultant arrangements.
• Transcription service.
• Payment chasing.
• Data entry and, record updating.
• Use of external systems such as DGL. Currently trained and using 8 different medical systems.

We are delighted with the service you have provided.

Just wanted to say thanks, you and your staff have done a great job for us this week. The system has worked well and just how we intended. In this day and age people only seem to receive feedback when things go wrong, so I feel it was only right I passed on my comments at what a great job your team are doing.

We have the deepest appreciation of your professionalism, detailed work and the fact that you made the process look easy.