Virtual Medical PA, What Can We Do?

• Telephone answering and bookings.
• Email management.
• Client enquiry handling.
• Client appointment scheduling (inc re-scheduling if required).
• Outbound calls for referral appointments, procedure bookings and theatre bookings.
• Liaising with GP's.
• Medico legal secretarial services.
• Sending correspondence for patients and GP's.
• Communicating with insurance companies confirming procedure codes and fee schedules.
• Liaising with different hospitals and private practices.
• Completing imaging, procedure requests and operation booking forms.
• Organising recalls.
• Updating clinic notes.
• Outbound calls for additional medical consultant arrangements.
• Transcription service.
• Payment chasing.
• Data entry and, record updating.
• Use of external systems such as DGL. Currently trained and using 8 different medical systems.

Need More Time virtual office services have proven to be very efficient and very helpful for my small business. The benefits for me have been less stress and better customer response. Clients are convinced I now have a packed office of charming receptionists and I am too embarrassed to dispel the illusion.

I list Need More Time as one of my greatest assets. Please pass on my thanks to all at Need More Time.

Dr Alex Redhead owner of Portland Place practice and 2007 Private Dentistry most innovative practice award winner has been a long standing client of Need More Time. Our partnership with Dr Redhead has helped the practice manage a high level of administrative work and customer service duties, while presenting an impression of a fully staffed and trained on site team.