Please pass on my thanks to everyone who has worked on the Quest account this year. The effort and professionalism is first class and you continue to make a truly positive difference to my company.

We are delighted with the service you have provided.

The greatest tribute I can pay is that we enjoy working with you - every day - and the service happens, without intervention, and people compliment us on our (your) reception.

• Telephone answering and bookings.
• Email management.
• Client enquiry handling.
• Client appointment scheduling (inc re-scheduling if required).
• Outbound calls for referral appointments, procedure bookings and theatre bookings.
• Liaising with GP's.
• Medico legal secretarial services.
• Sending correspondence for patients and GP's.
• Communicating with insurance companies confirming procedure codes and fee schedules.
• Liaising with different hospitals and private practices.
• Completing imaging, procedure requests and operation booking forms.
• Organising recalls.
• Updating clinic notes.
• Outbound calls for additional medical consultant arrangements.
• Transcription service.
• Payment chasing.
• Data entry and, record updating.
• Use of external systems such as DGL. Currently trained and using 8 different medical systems.