Virtual Assistants, Virtual PA and telephone answering service options....

 
Our telephone answering and call handling services, under the brands of Essential and Advanced call handling; provide high quality efficient and professional telephone answering solutions based on simple to understand pricing models. Alternatively you may need more detailed support in the forms of in depth call handling and administrative virtual pa support which is provided by our Business Assistant service.
Contact Us
Freephone: 0800 142 5600
Telephone: 020 3303 3303
Email: info@needmoretime.co.uk
Need More Assistants
Our telephone answering and Virtual PA solutions:

Essential call handling... from £19.80 with inclusive calls

What we can do for you:



Professional telephone answering in your company or business name
Provide the impression of a full time receptionist
Prompt relay of messages to you wherever you are
Handle multiple calls for you at the same time
Impress your callers and differentiate yourself from your competition
A dedicated landline or 0845 for you to divert an existing number to or as your main number

How it helps you...
Provides you the opportunity to work where and when you want whilst presenting a professional image to your callers. Allowing you to focus on your business. You can email, SMS or call in your daily updates and movements to help us personalise your service further.

Advanced call handling...calls charged from 1.2p per second

What we can do for you:



Professional call handling in your company or business name
Handle multiple calls for you at the same time
Assist callers on your behalf
Answer simple enquiries on your behalf
Calls qualified to enable you to prioritise your responses
Have detailed messages taken and forwarded to you by email or SMS
Forward calls by intelligently patching them to any destination
Provides the impression of a  customer service team or staffed reception desk
A dedicated landline or 0845 for you to divert an existing number to or as your main number

How it helps you...
Work when and where you want, with the confidence that your calls are being handled professionally and efficiently.  With valuable information gained before you return the call to assist with your time management and task prioritisation. You can email, SMS or call in your daily updates and movements to help us personalise your service further.

Virtual business assistant or Virtual PA's...monthly service from £49.95

What we can do for you:



Manage your diary and book appointments
Take calls from your clients and act and respond intelligently on their requests
Retrieve, process and relay emails
Manage your correspondences
Collate and send information to clients
Process invoices, contracts and orders
Complete transcriptions and perform secretarial work
Work with your current systems (a Need More Time speciality!)
Manage your sales enquiry service and create quotes
Update and maintain your information sources
Data capture and research
Delegate registration & management for your own or your client's events
Support your event management activities
Handle multiple calls for you at the same time on your behalf
Patch calls as required
A dedicated landline or 0845 for you to divert an existing number to or as your main number

How it helps you...
Our business assistants are flexible and skilled to handle your tasks, whether they are one off jobs or ongoing responsibilities. They are often fundamental to the operation of customers’ businesses, allowing them time to focus on their core activities. Using a team based structure you benefit by having a named assistant and small team of 3-4 assistants (to ensure multiple calls can be handled at the same time) trained and knowledgeable about your business operation. It also gives you extended cover for breaks, holidays and sick days - we make sure you always have your assistants available to support you and complete your needs.
Our PA's are experienced and able to handle most tasks you can think of. They aim to maximise a customers’ effectiveness (saving them time) whilst building trust and total confidence for you and your clients. They can support existing in house staff or as your main team giving you the extended cover for breaks, holidays and sick days.

 

How it works...
Using our unique approach you can email, call or sms your work requests to your team leader or PA; they work with you to ensure everything is completed to the high standards we insist on and in the timeframes you require. Calls from your clients are directed to your team or PA to be dealt with according to your instructions. These can be diverted from your telephone (or mobile) number or can come direct via an alternative number we provide for you.

 

A price guide

To give you an idea on costs, call handling services can be charged by a fixed charge per call or at a cost per second rate (monthly minimum charges apply). The business assistant service incurs a monthly fee, a cost per minute rate for admin work and a cost per second rate for inbound calls from your clients. Contact us to discuss how we can help with your specific needs.



Case Studies
Adventure travel company
He now has peace of mind, is offering a better service level and has reduced costs; knowing his enquiries are being handled and captured.

Consumer review & rating publication
All the benefits of knowledgeable staff and infrastructure; without the costs and potential risks normally associated.

Music industry publication
The client was able to concentrate on organising the exhibition and ensuring its success.

Online estate agent
NMT handles the day to day customer facing services thereby significantly improving customer service; whilst the owners and technical team concentrate on driving the company forward and improving the website services.

Property portfolio management
Having a dedicated team has transformed the financial performance of the property portfolio; better processes have reduced unmanaged spending, more properties are now full and more rent is being collected.

Specialist learning provider
The client had a very successful response to its campaign and was able to fully utilise a number of NMT business assistants; such speed of response and flexibility would have been impossible by hiring employees.

Testimonials
Service is superb....
SL, Cables and Electrical Heating Elements Specialist Retailer

The service is excellent...
DH, Health & Safety, Food Safety, and Disability Discrimination Consultant

very impressed...
GB, Motor Parts Distributor